About Us

During 1998, Purple Pollen’s Creative Director, Rebekah Arthurs, started experimenting with herbs and flower tinctures, trying to find a calmative for eczema. Not long after, Rebekah worked for a global animal charity and became increasingly aware of the impact on animals and communities around the world with the varying destruction caused through consumerism. 

And so Rebekah got busy and become a Herbalist and then started mixing and making, combining plant power and ethics.  Rebekah developed a wholesome range of botanical products which are a sustainably and ethically sourced and free from toxins, all for you to enjoy.

Purple Pollen’s botanically active skin and body care awareness range is proudly made in Somerset, Great Britain. We are passionate about the products we make, ensuring our high grade raw materials are sourced from fair-trade co-operatives whilst being conscious of animal habitats and using organic wherever we can. We use glass containers to reduce as much as possible, our plastic impact on an already overwhelmed planet, and have reduced our packaging as we feel this isn’t a necessary part of the final product. We don’t believe in Parabens, SLES, artificial fragrances or colours in our products and with all these ethics crammed into jars and bottles, our exclusive range works beautifully on every skin type. Our products are also suitable for vegans.

THE OTHER SIDE OF ME

My fascination with energy and vibration took me firstly in the direction of crystals; their beauty, personalities and healing properties consumed most of my time as I ploughed my way through a Diploma and in the spring of 2001, I graduated as an MICCH at the International College of Crystal Healers.  With this accomplishment under my belt and a desire to learn, a friend of mine guided me towards the vibrational healing properties of flowers.

Having a keen interest in plants on both a physical and spiritual level, I was drawn to study Australian Bush Flowers and began my quest for their esoteric healing properties in the summer of 2001. My desire to see, touch and sense these plants and flowers in their natural habitat was so strong that I felt compelled to study in Australia with the founder, Ian White.  Soon after qualifying as a Flower Essence Practitioner, I began making my own, in fact, the very first essence I made was in the Blue Mountains, at two sacred healing sites, Mini HaHa and Narrowneck.

I have always held a fascination with the cycles of the moon and how Luna affects us emotionally, as well as the movement of the Planets and of course the spin of Earth and the cycles of the seasons.  It only felt appropriate to listen to that inner knowing and start combining what I knew, what I could call upon and what I could create!

Purple Pollen’s array of sprays range from unifying to balancing, cleansing, supporting and releasing and all are made with the utmost integrity and love.

OUR ETHICS
Although we do not sport appropriate logos on our products we comply with the Organic Soil Association, we work with Cooperatives and Fairtrade, we are vegan friendly, (unless otherwise stated) and of course, none of our raw materials or finished products are tested on animals.

The PLANTY bit
We all know chemicals render parts of the Earth toxic but did you know that our skin absorbs up to 60% of what we put on it before it enters our bloodstream? It is frightening to think that a lot of trusted brands use harmful ingredients and when you start looking, it’s incredible just how many products have ‘parfum’ listed in their ingredients. Some of the ingredients and popular perfumes used contain chemicals that can be linked to headaches, nausea and other more severe health complications.

As far as possible, we only use natural and organic raw materials which are cultivated without artificial fertilisers, chemicals and pesticides. All our organic ingredients are certified by the Organic Farmers and Growers (OF&G) UK. We do not use Vaseline or paraffin-based /mineral oils (bi-products of crude / fossil oil) in our products. Nor do we use synthetically produced fragrances. All our products are 100% botanical and are:

Paraben free
Sulphate free
Toxin free
Petrochemical free
Artificial fragrance free
Cruelty free

The SUSTAINABILE, ETHICAL, FAIRTRADE & ORGANIC bit
We are committed to constantly monitor and purchase sustainably and ethically sourced fair-trade and organic high quality raw materials. It is hugely important to us that we support traditional communities, modern community projects and co-operatives globally. With a lot of our raw materials coming from overseas, PP is aware that this produces a carbon footprint. Most of these ingredients are shipped in bulk, keeping the carbon footprint down as much as possible. We feel that purchasing raw materials from communities and co-operatives helps to offset the imbalance of the carbon emissions while we continue to look for more ecological local options wherever possible.

The PACKAGING & RECYCLING bit
PP does not want to contribute towards the colossal plastic seas and devastating effects plastic has on nature, habitats and landfill so most of our products come in glass jars and bottles. Our containers are re-useable and recyclable and your local authority should take them away with your recycling collection. Unfortunately, our lids are still plastic. We are looking for ways to remedy this without falling back on squeezy plastic bottles. Our products do not come in unnecessary packaging and when we post them out to you, we will try to use as little wrapping as possible while ensuring your order is snug and safe.

The VEGAN bit
Proud to state all our products are suitable for vegans.

What’s with the MAGICK bit?
Truly, we do know how to spell ‘magic’ and to be honest, we at PP feel nature’s nurture is far more than conjuring a rabbit out of a hat and so for us, the Old English spelling of the word (which dates back as far as 1584) gives the feeling of nature’s amazing alchemy bursting with life and vitality. 

The PROMISE
We will always do our best to purchase sustainably sourced, ethical, organic and Fairtrade, high grade raw materials.
We will always be open and honest about our products using the common name for all ingredients.
We will always care about the environment and do our best to tread as lightly on the Earth as we can.

THE LEGAL STUFF
PP refers to Purple Pollen

PAYMENT
At this time, we only take PayPal payments.

PRICES
We endeavour to ensure accurate pricing on our website. Prices are subject to change without notice and our website has the most up to date prices. Prices are quoted in UK Sterling (£) without VAT.

VAT
Please note that there is VAT charged on shipping to the UK and EU as we are obliged to do so. There may be non-VAT related import and custom duties and taxes applicable to your shipping destination if you are ordering from a non EU country that PP cannot be held responsible for. If you have questions about these taxes, please contact your local customs office.

SHIPPING
Please note that we only have two different shipping prices on our website, one for UK and one for Europe. This is because PP’s website uses a package which does not recognise International postage prices at this time. If you are purchasing from outside the UK and Europe, please note that you will be contacted before your order is dispatched, requesting you pay the difference in postage which currently stands at £5. We apologise for any inconvenience this may cause.

WHERE’S MY ORDER
Orders are usually dispatched within 7 working days but you may need to allow anything up to 28 days should demands be high. Please contact us if you are concerned about your order.

RETURNS
It is our aim to offer 100% satisfaction. We will be happy to replace any faulty goods or redress any errors that we have made in connection with an order. You have the right to cancel your order within seven days of placing it with us, or seven days of receipt of the goods (whichever is the longer) but any goods may be returned within 14 days from the day they are received providing they are unopened and unused. If they are unopened and unused or you cancel your order before we send out your parcel, we will be happy to refund your full payment, excluding return postage costs (if applicable). This is in addition to your statutory rights. If there are any claims, errors, or discrepancies, these must be reported as soon as possible, and within 14 days of receipt of your order.

Many customers want to know why they can’t get a refund on a product that they have opened but not used and wish to return to us. The reason is that we can no longer guarantee the quality of the product once you have opened it and so we cannot sell it to someone else.

If your order has been sent via post, it may be that jars of products have been tumbled in the posting process. We ask that you allow the cream/ lotion to settle for a day or two before opening with caution. If the cream/ lotion has smeared the lid, we suggest you scrape this off using a clean/ sterilised teaspoon. Once you have placed the cream/ lotion back into the jar, gently bang a few times to settle the cream/ lotion and using the other end of the teaspoon, make a swirling pattern in the cream to bring it back to a presentable state.

If for any reason you need to return an item, we would require a photo of the faulty goods along with the reasons why. Please contact us using our website contact form, or call +00 44 (0)7867 601 644.

RETURNED PARCELS
If your parcel is returned to us through no fault of our own, we will charge you a redelivery cost. Please ensure that you give us correct delivery information when ordering.

LIABILITY & DISCLAIMER
The stability and nature of our products may be altered depending on storage conditions you place on your products, ie: in direct sunlight or when used with other ingredients, for which PP cannot be held responsible.

PRIVACY & SECURITY
Your information will not be misused in any way. We do not rent, share, sell, or by any other method give your email address to anyone. By submitting your email to us, you may receive material pertaining to PP only. We will not make your personal details available outside our organisation without your consent, unless obliged by law.

At PP we take security and privacy of ALL your data very seriously. Our back office operations are secure, even though this data does not include any of your payment details. An SSL (Secure Sockets Layer) Certificate safeguards your data by using a public-and-private key encryption system, making information exchanged unintelligible to anyone other than the intended recipients.

USING THIS WEBSITE
Anyone making use of any information contained in this website or information sent to them from PP staff and associates, must exercise their independent judgement in determining its appropriateness for a particular purpose or use. We endeavour to keep the information on this website and in our publications up to date and accurate. However, we are not liable for any inaccuracies that may exist or and in no event will PP be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites. Your use of this website, and any dispute arising out of such use of the website will be governed under English law without conflict to European laws and any dispute, if it cannot be resolved amicably, will be decided solely by the competent courts in the UK.